These answers summarize the linked Jolyans policies. Read each full policy for all conditions.
What are the shipping charges?
The Shipping Policy lists free shipping on orders over €60 to most countries. It states that shipping to Ukraine is unavailable. Check the full policy for destination and carrier conditions.
How long is order preparation?
The Shipping Policy lists 1–2 weeks for order preparation. Delivery time includes preparation plus shipping; shipping time depends on the carrier and product size. See the carrier table in the Shipping Policy.
How do I track an order?
The Shipping Policy states that an email with a tracking number and tracking website is sent once an order ships. For an order question, email [email protected] with your order number.
What conditions apply to a return?
The Refund & Return Policy allows return requests within 14 days of receipt, subject to its conditions. Items must be unused, in original packaging and with complete accessories. Exclusions include customized products, accessories and large orders of three or more of the same product. Return shipping costs and possible restocking fees apply as described in the full policy.
Which payment method is listed?
The Payment Method page lists PayPal. Review the order total and the options displayed at checkout before confirming a purchase.